BY REGISTERING, YOU ARE AGREEING TO THE FOLLOWING:
  • Patients who were registered at "My Dentist" will not automatically be registered.  
  • No patient records or radiographs have been transferred from "My dentist" , nor will be.
  • Alternative arrangements are in place for patients who require wheelchair access.  Please contact reception regarding this.
  • Abusive behaviour to our staff whether verbal or physical is not acceptable.  Patients who treat our staff in such a manner will be refused treatment and escorted off the premises.
  • ALL PATIENTS WILL HAVE TO PAY FOR THEIR EXAMINATION APPOINTMENT BEFORE THEY ARE SEEN.
  • If a patient has to return for future treatment they will be expected to pay the balance for the treatment before any further appointments are booked.
  • A patient can only pay in stages if they are having a course of treatment which falls under the NHS Band 3 criteria. All treatment has to be paid for before the laboratory work is fitted (ie dentures, crowns, bridges).
  • If you are exempt from NHS charges proof will need to be shown at reception. If you do not have such proof you will have to pay the relevant fee and claim back on an HC5 (D) form which will be provided at reception.
  • THE PRACTICE RESERVES THE RIGHT TO REFUSE FUTURE TREATMENT TO PATIENTS WHO FAIL TO ATTEND APPOINTMENTS WITHOUT GIVING PRIOR NOTICE
  • We only accept payment by cash or by credit/debit card - CHEQUES ARE NOT ACCEPTED
  • OUT OF HOURS EMERGENCIES CONTACT: NHS DIRECT ON 111
  • DO NOT USE ANY OF THE PARKING SPACES OUTSIDE THE SHIRE HALL, AS THESE BELONG TO OTHER BUSINESSES SHARING THE BUILDING
  • IF YOU ARE DUE TO ATTEND THE PRACTICE FOR THE FIRST TIME AND CANCEL YOUR APPOINTMENT WITHOUT GIVING SUFFICIENT NOTICE (24 HOURS) YOUR NAME WILL BE PLACED BACK ON THE PATIENT REGISTRATION WAITING LIST.
  • ​LATE CANCELLATIONS WILL BE CLASSED AS FAILED TO ATTEND APPOINTMENTS. IF YOU FAIL TO ATTEND TWO APPOINTMENTS THEN YOU MAY BE REMOVED FROM OUR PATIENT LIST AND ASKED TO SEEK TREATMENT ELSEWHERE.
  • Please download this document for full terms.